These notices apply to the dailyveronafx.shop website, purchases made there, and written inquiries to our team. For linked offers from third-party providers, only their own policies apply.

The responsible party is Dailyveronafx Manufaktur GmbH, Friedrich-Engels-Straße 91, 14473 Potsdam, Deutschland. For privacy concerns, please contact [email protected] by message or call us at +49 331 26351769.

Merchant

Dailyveronafx Manufaktur GmbH

Registered address

Friedrich-Engels-Straße 91, 14473 Potsdam, Deutschland

Email

[email protected]

Phone

+49 331 26351769

We only collect information that is necessary for the respective step in the workshop and ordering process.

3.1 Information you provide directly

Full name, delivery address, email address, and phone number when making a purchase, as well as the text of your messages if you ask for advice or write a review. We retain this information to process the order and meet statutory retention periods; message records are kept for up to 3 years after the last exchange.

3.2 Payment and transaction data

Transaction number, selected hearing aids or care products, invoice amounts, requested payment method, and shipment status. We do not ask for bank or card details on this site. We keep these records for the duration of statutory retention periods.

3.3 Automatically collected information

IP address, browser type and device, pages viewed, referrer link, and time of visit, logged by the server and the tools listed in the cookie policy. We store these records in logs for 30 days and in aggregated statistics for up to 14 months.

3.4 Marketing and advertising data

The advertisement, campaign, or link through which you found us. We only use this attribution to properly trace visits and purchases, and we retain it for up to 90 days.

3.5 Updates from our partners

Delivery progress from the parcel service and receipt of payment from our payment processor, relating to your specific order.

3.6 Children

Our offer is not intended for individuals under 18 years of age. We do not knowingly collect information from minors. Legal guardians can request the removal of relevant records via [email protected].

We require your name, postal address, email address, and a phone number so we can reliably deliver the parcel and clarify any inquiries. Without these details, we cannot initiate production and dispatch. Additional notes are voluntary.

• We use this information to review, pack, dispatch, and bill your order, as well as to process returns and credits.
• To answer your questions and keep you informed about production and shipping status by email or text message.
• To technically secure our website, prevent abuse, and evaluate site usage.
• We only send updates about our devices if you explicitly request them. Every message contains instructions on how to unsubscribe.
• To comply properly with official regulations and commercial retention requirements.

We never sell customer data. We only work with the following partners, who are contractually bound to use information strictly according to our instructions.

6.1 Payment processing

The provider of the selected payment method receives only the information strictly necessary to allocate and process the payment.

6.2 Shipping and fulfilment partners

The transport carrier receives the recipient's name, delivery address, and telephone number so the shipment from our workshop can reach the recipient and delivery arrangements can be coordinated.

6.3 Service providers

Our hosting providers, messaging services, and customer inquiry tools process data strictly on our behalf.

6.4 Advertising and analytics partners

Analytics and ad-measurement tools, which we load only with your consent, forward usage data in accordance with our Cookie Policy.

6.5 Legal and regulatory disclosures

We share data with public authorities if required by law or when necessary to protect our legal claims in disputes concerning a delivery.

6.6 Business transfers

If our workshop is sold or merged, customer records will transfer to the new entity under the same strict data protection standards.

Certain partners may process data outside of Germany. Where this applies, we rely on official adequacy decisions or standard contractual clauses so that your data receives the same level of protection.

Under the General Data Protection Regulation (GDPR), you have the following rights: data subject rights under Articles 15-22 GDPR.

8.1 Access, correction, deletion, and portability of data

You can request information on the data we hold, correct inaccuracies, request the deletion of records, obtain a copy in a common format, restrict or stop processing, and withdraw consent. Withdrawing consent does not affect the legality of any processing carried out prior to that withdrawal.

8.2 Marketing choices

Every newsletter includes a direct unsubscribe option. You can adjust analytics and advertising tools at any time via the cookie settings.

8.3 Exercising your rights

Send a message to [email protected]. If needed, we will verify your identity and reply within 30 days. You also have the right to lodge a complaint with the competent data protection authority in Germany.

Our website runs over an encrypted HTTPS connection. Order data is stored on secure systems accessible only to staff and partners directly involved in these processes. We do not collect or store card details on our site.

We retain invoice and purchase records for the duration of statutory accounting retention periods and delete them thereafter. Inquiries and customer correspondence are kept for up to 3 years after the last contact. Server logs remain in the system for 30 days, aggregated analytics for up to 14 months. Notification consents remain valid until revoked.

Links to external portals, social networks, or payment services lead to third-party offerings with their own privacy policies. We accept no responsibility for how these sites handle your data.

We update this policy whenever our operating practices or legal frameworks change. The current version published here, along with its indicated date, applies.